What happens when your infrastructure fails you? All the trust and credibility that you had built up by providing high quality service suddenly comes into question. How do you take back control, restore confidence, prioritize the problems in front of you and demonstrate lessons learned? Have you practiced for this type of situation in your organization? Does a DR exercise adequately prepare you for when the real thing occurs? This is usually not the time to be asking these questions, but putting your playbook into motion. We’ll share some experiences.
Running Time: 40:35
IT Pro News:
- Anthem hacked and loses 80 million personal files
- $1B worth of bank fraud
- Your Hard Drive firmware may be compromised
- Mongo 3.0 is out and all about scaling
- Amazon wants your enterprise email
- Google adopts the new HTTP/2 standard for performance
- US FCC resets the broadband bar
- RadioShack is in bankruptcy
- Sharepoint 2016 to ship in the Office 2016 timeframe
- Windows 10 IoT on Raspberry Pi 2? For more than hobbyists?
- Also Windows 10: Biometric logins are coming
- Sunrise calendar app acquired by Microsoft
IT Pro Main Topic: How to triage the “serious problem”
- how to identify the right people
- taking control of the communication/damage control/watching for rumors
- setting up the discussion and resolution processes
- testing your idea to manage the risk
- trust issues, and repairing the trust
- planning the fix and the backup plan
- communicating to managers, the customers
IT Pro Bookshelf:
- ZDNet’s Dion Hinchchiffe CIO’s guide to the future of work
[box style=”quote”]Help Us Spread the Word!
Please let your Twitter followers know about this podcast. Simply click here now to post a tweet.
If you enjoyed this episode of IT Pro Show, please head over to iTunes, leave a rating, write a review and subscribe.
Subscribe to the ITPS podcast. It’s absolutely free!
- Subscribe with iTunes
- Subscribe with RSS (for Android and other non-iTunes)
- Subscribe with Stitcher Radio
- Subscribe with TuneIn Radio