ITPS206: Voice in the Data Center

Same3Guys IT Pro Show

Executive Summary:

Technology doesn’t always lead to better customer experiences. One example is the trend to see robocalls replacing emails as cheap ways to contact you. If you have a call center, what does mean to your data center technologies?

 

Hosts: John KresicTom KresicMike Kresic

Running Time: 40:47

 

 

 

IT Pro News:

Security updates

 

Microsoft

 

 

IT Pro Main Topic: Voice in the Data Center

  • In the not-so-cool department, interactive robo-calls from the cloud are as cheap as e-mail.
  • Skype for Business
  • IVR
  • Call Center now a Contact Center (with video?)
  • print, web, mobile, voice, video?

 

 

 

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